Return and Refund Policy

Thank you for shopping at Song Lyric Prints And Canvas. This document governs all returns and exchanges of Purple Heart Print LTD (“songlyricprintsandcanvas.co.uk”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Purple Heart Print LTD T/A Song Lyric Prints and Canvas reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction. 

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

• “Products” means all products and services sold at songlyricprintsandcanvas.co.uk.
• “Customer” means end user customers that purchase directly from distributors or wholesalers.
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Song Lyric Prints And Canvas, Unit 17 Trinity Centre, Park Farm, Wellingborough, NN8 6ZB
• “Orders” refers to your requests to purchase a Product from us.
• “Website” refers to Song Lyric Prints And Canvas, accessible at songlyricprintsandcanvas.co.uk.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Song Lyric Prints And Canvas Return and Refund Policy?

We accept returns on all non personalised, damaged & faulty items. You can return non personalised items purchased from Us within 14 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• Product must be returned in its original packaging.
• Product isn't used or damaged, unless was faulty or damaged on receipt.

If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We do NOT offer returns or refunds on PERSONALISED/CUSTOMISED items unless the item was received damaged/faulty or with errors that were made by us.

• Returns: All returns must be made within 14 days of receipt of your order. If you are unhappy with you purchase you may return it to us for a refund. Please contact us at the earliest opportunity for how to return information.
• Non personalised products can be exchanged within 14 days of purchase. Once the item has been returned a confirmation email will be issued confirming receipt of the item and the requested alternative will be dispatched within 24 hours. 
• Please note that personalised items do not qualify for refunds unless faulty.
• If your order has already been despatched, we cannot change your order. Please check your order confirmation email carefully to ensure your order is correct. You can return non personalised items, but no personalised items can be returned unless faulty.
• Damage: We accept responsibility for items that have been damaged in transit if proof of damage is supplied via photos. All items are packed/labelled to ensure that Royal Mail are made aware of the best way to handle them. 
• Alternatives: If you order something which is out of stock we promise to let you know as soon as possible - we will await your instructions as to whether you would like an alternative product or a refund of that item. 
• Dispatch: All of the products on our website are dispatched from the UK via Royal Mail or DPD. If Royal Mail or DPD are unable to deliver your item a card will be left with collection instructions. If the item is not collected and is returned to us, the customer is responsible for paying the full postage amount for the item to be redelivered. If a refund is requested the full cost of postage will be deducted.
• Privacy: We promise not to share you information with anyone else - no third parties or marketing companies whatsoever. 
• Refunds/cancellations: You must cancel before the item is dispatched to receive a full immediate refund. If the item has been dispatched you will need to return it for a refund. We will not accept returns for personalised goods.
• Our Right To Cancel We reserve the right to cancel any orders before they have been dispatched for any reason, including but not limited to issues with our website that resulted in pricing errors, lack of availability, issues with sourcing stock, on receipt of abusive or threatening messages from the customer or for any other reason not listed here. If we cancel your order you will be refunded in full.

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Notify us

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   Ship it back
   • By email: info@songlyricprintsandcanvas.co.uk
   • By phone number: 01933 689106
   • Via a form on our website: https://songlyricprintsandcanvas.co.uk/contact-us/

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   Unit 17 Trinity Centre, Park Farm, Wellingborough, NN8 6ZB

3. Inspection & Refund

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• By email: info@songlyricprintsandcanvas.co.uk
• By phone number: 01933 689106

Privacy Policy

We do not store credit card details nor do we share financial details with any 3rd parties.

Respecting the privacy rights of our customers is very important to us. We are committed to complying with the General Data Protection Regulation 2016/679 and the Data Protection Act 2018. This privacy policy explains how we collect, store and use personal data about you when you visit our websites and our mobile, tablet and other applications (our “Sites”). This policy applies to all our Sites regardless of how they are made available to you or accessed by you.

Information such as your computer’s IP address, browser type and version and anonymous information collected from cookies when you are browsing our Sites. We collect this information to help us understand how to improve our services and our Sites and to ensure that the content on our Sites is presented to you in an effective manner. 

Personal information such as your name, address, telephone number and email address as provided by you when you register or place an order with us. This data will never be shared with any 3rd parties.